IT services major Wipro has bagged a $143 mn 5-year outsourcing deal from Levi Strauss, according to reports.
Report stated that company is planning to cut 500 jobs in a restructuring exercise.
The move, is expected to generate net annualised cost savings of $175-200 million once fully implemented, says report.
There are reports that company will pay Wipro for the services through a combination of fixed and variable charges, with the variable charges fluctuating based on the company's actual need for such services.
Wipro, a leading global information technology, consulting and business process services company announced that it has assisted SRL Diagnostics transform its customer care operations by providing successful customer experiences across multiple communication channels leveraging Oracle Service Cloud.
SRL Diagnostics, one of India's largest pathology lab networks with 12 reference labs, 4 Centers of Excellence and 281 network laboratories, explored several solutions to improve their existing customer service experience and eventually decided to implement a Customer Relationship Management (CRM) application for its customer care department. SRL partnered with Wipro considering Wipro's ability to provide full spectrum of services around Oracle Service Cloud which include system integration, change management, and application support. Wipro successfully deployed the Oracle Service Cloud, delivering an enhanced and virtually seamless experience across various touch-points for SRL's customers.
Wipro's CRM team aided SRL in streamlining their call center operations by leveraging the core benefits of the Oracle Service Cloud and providing an incident tracking mechanism. Wipro also created a unique experience for all call center agents by developing a custom built toolbar for call management, integrated to SRL's existing customer care infrastructure.
Oracle Service Cloud combines Web, Social and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort. The enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for mission critical customer experience delivery.
Wipro Ltd, a leading global information technology, consulting and business process services company, today announced plans to strengthen its presence in Romania. The company plans to increase its employee strength in Romania by 25%, to 750 employees by December 2015.
Wipro has been supporting global customers from Eastern Europe for nearly a decade. Today, the company's facilities in Romania serve more than 20 customers in Eastern Europe, supported by over 600 employees. Wipro's customers in Romania span across the retail and consumer goods, healthcare, manufacturing and telecom industries, among others.
Wipro expects to see significant traction across service lines in Romania, in the medium term.
In Romania, Wipro has development centers in Bucharest and Timisoara. Wipro is in discussions with local universities to partner and develop curriculum for enhancing local capabilities.
Wipro Ltd has posted a net profit after taxes, minority interest and share in profit of associates of Rs. 20848 million for the quarter ended September 30, 2014 as compared to Rs. 19321 million for the quarter ended September 30, 2013.
Total Income has increased from Rs. 113319 million for the quarter ended September 30, 2013 to Rs. 123269 million for the quarter ended September 30, 2014.
During the quarter, Wipro completed the transaction announced on July 18, 2014 with ATCO Limited and the financials of the entities taken over were consolidated from August 2014.
Wipro continued its momentum in winning Large Deals globally as listed below:
Wipro has been chosen by CLK Enerji, Turkey's largest electricity distribution and retail sales company, as its IT partner for a business transformation program. The program will enable CLK Enerji to expand further in the electricity retail market in Turkey and vastly improve its operational efficiencies. Wipro has won a multi-year engagement with a global retailer to enable the transformation of its multichannel customer experience platforms and drive cost takeout from ongoing operations. Wipro will integrate its capabilities in analytics, technology and process and leverage actionable insights to enable the
customer's business objectives.
Wipro was awarded a five year strategic infrastructure management contract by Philip Morris International. PMI is the leading international tobacco company, with products sold in more than 180 markets. As a part of the five-year agreement, Wipro will provide a full suite of IT infrastructure management services to PMI.
The IT infrastructure services will support a host of functions at PMI including management and support of its servers, storage, backup and applications infrastructure.
Wipro has been engaged by a leading Hi-Tech manufacturer to support their consumer and market facing applications. Wipro's engagement will help the enterprise in their transformational journey to become more nimble and provide a richer customer experience.
BP, one of the world's largest international oil and gas companies, has renewed its Master Services Agreement with Wipro. Wipro, which has a long-standing association with BP which stretches back to 2003, will provide consulting, application management and application development services to BP under this renewed five-year group-wide strategic supplier agreement. The services will be delivered across BP's operations, including Upstream, Refining, Marketing and Corporate functions in 13 countries across the globe.